Frequently asked questions


What is a VSU incident?

A VSU incident refers to an occasion where a young person has used a volatile substance for the purposes of intoxication (e.g. ‘huffing’, ‘sniffing’, or ‘chroming’). You may become aware that a young person or people have engaged in volatile substance use by:


How do I report a VSU incident?

You can report a VSU-related incident by submitting an online report form on YETI VSU Online. Either head to the VSU Online homepage and click the ‘Report VSU here’ button or access the report form here.

You can submit a report even if only limited information is available.

The online form has a series of questions, simply click the drop-down box for the option that best describes you as the reporter and the details of the incident. Some questions may ask you to provide your answer as a number. If an answer option is not listed in the drop-down box, please select ‘Other (please specify)’ and provide additional detail in the comment box. If you don’t know how to answer a question, leave it blank and provide your contact details at the end of the form so a support worker can contact you to assist.

When you have filled out as much information as you can, click the ‘Submit’ button on the bottom of the form to send your response to a YETI support worker.


Will a support worker contact me?

If you have ticked the box at the bottom of the page indicating you would like a support worker to contact you to verify the information in your report, you will have the option to provide your contact details so a support worker can reach you. If you do not tick this box or provide details, a support worker cannot contact you.


What happens when a support worker contacts me?

A support worker will contact you at your preferred time to check that the information you provided via the online form is correct and to offer information, resources or training (if applicable) to you or your organisation about reducing the supply of volatile substances and risks associated with volatile substance use.